WARRANTY & REPAIRS
NORTEC products are covered by a two-year warranty against material and manufacturing defects.
If the item is defective, you have 2 years from the date of purchase to submit a warranty application. In order for the warranty to apply, the return must be accompanied by the original invoice or by a valid proof of purchase. In most cases the return under warranty is processed within 30 calendar days.
NOT COVERED BY WARRANTY
All of our items are produced in compliance with our high standards. The warranty does not cover normal wear and tear. We know that it is inevitable that accidents occur. In some cases, damages caused by normal wear and tear can be repaired.
Damage caused by improper use, negligence, not following the washing instructions, normal wear and tear and laceration of materials, and also natural wear and tear due to heavy use, are not covered by the warranty.
In compliance with the terms and conditions of our warranty, damage or defects such as rips, burns and holes caused by the user are not covered by the warranty.
Customers will be responsible for the shipping cost of getting the product to our warranty department for inspection. If the product is covered by warranty, NORTEC will cover the shipping cost of getting the product back to the customer.
RETURN POLICY | STATUTORY RIGHT TO CANCEL
If you change your mind, you can return the product within 14 days of delivery. We only accept products that have not been worn, damaged or used. The products must be returned to us complete and in their original packaging.
You have the right to withdraw from the Sale and Purchase Agreement within 14 days from receipt of the products. Customers may exercise their right to withdraw from the Sale and Purchase Agreement by sending an e-mail to email@example.com.
Such communication shall include:
– the intention to exercise the right to withdraw;
– the details of the order generating the Sale and Purchase Agreement from which they intend to withdraw.
The administrative costs for the refund will be borne by NORTEC. The shipping costs for the return to our warehouse, both by courier and by post, are borne by the customer. So you will receive a full refund of the value of the returned products.
For returns from non-EU countries, customs duties will be added to the refund amount. Customers undertake to return the Products within 10 working days from the date in which withdrawal was communicated by the customers.
NORTEC Sport undertakes to reimburse the price in the shortest time possible and, in any event, within 30 days from the date in which withdrawal was communicated by the customers, provided that:
– the products have been returned and are intact;
– the original package has also been returned and is intact;
– the accessory items and instructions manual, if any, are returned and are intact;
– the products have not been utilized;
For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case no later than fourteen days from the day on to be returned or handed over to
NORTEC Sport GmbH, Kärntner Straße 8, 9500 Villach | Austria.